Cancellation & Return Policy

Effective Date: 01.01.2026

At ChicLook, we want you to love every piece you receive. Please read our cancellation, return, and refund terms carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
• To cancel an order, please contact us at admin@chiclook.in with your order number and reason for cancellation.
• Once an order is dispatched, it cannot be cancelled. In such cases, you may follow our return process after delivery.
• Refunds for cancelled prepaid orders will be processed to the original payment method within 7–10 business days.

2. Returns & Exchanges

We accept returns and exchanges only in the following situations:

• The product received is damaged, defective, or incorrect.
• The item delivered is significantly different from what was ordered.

To be eligible for a return or exchange:

• You must report the issue within 48 hours of delivery, along with clear unboxing photos and/or a video as proof.
• The item must be unused, unwashed, and returned in its original packaging with all tags intact.
• Return shipping for eligible cases will be arranged or reimbursed by ChicLook.

3. Non-Returnable Items

The following are not eligible for return or exchange:

• Items marked as “Final Sale” or purchased during clearance.
• Customised, made-to-order, or personalised products.
• Blouses, fall & pico stitched items, and innerwear (for hygiene reasons).
• Items returned without prior approval or after the 48-hour reporting window.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed to the original payment method within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Shipping charges (if any) and COD handling fees are non-refundable.

5. How to Initiate a Return

• Email us at admin@chiclook.in within 48 hours of delivery with your order number, reason for return, and supporting photos/videos.
• Our team will review your request and share the next steps within 2 business days.
• Please do not ship the item back without our confirmation, as unauthorized returns will not be accepted.

6. Contact Us

For any questions about cancellations, returns, or refunds, please contact us at:

Email: admin@chiclook.in
Website: chiclook.in